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Privacy Statement

At Citizens Bank, we know and understand how important protecting your financial privacy is to you. Concerns for customer privacy and confidentiality are cornerstones of banking. For these reasons we have adopted the following privacy practices to assist you, our valued customer, in understanding the measures we take to protect your personal and financial information.

We only collect information about our customers to the extent we reasonably believe that such information will be useful in administering our business. We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms.
  • Information about your transactions with us, our affiliates, or others.
  • Information we receive from a consumer reporting agency.
However, we do not disclose any nonpublic personal information about our customers or former customers to anyone except as permitted by law.

If you decide to close your account or become an inactive customer, we will adhere to the privacy practices as described in this notice.

In addition, we restrict access to our customer's nonpublic personal information to those employee's who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.