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Privacy Policy

What Does Citizens Bank Do With Your Personal Information?

Rev. January 2017

Why? Financial companies choose how they share your personal information. Federal law gives consumer the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social security number and income
  • Account balances and payment history
  • Credit history and transaction history
When you are no longer our customer, we continue to share your information as described in this notice.
How? All financial companies need to share customers’ personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers’ personal information; the reasons Citizens Bank or Citizens Bancorp Inc. chooses to share; and whether you can limit this sharing.
Reasons We Can Share Your Personal Information Does Citizens Bank Share? Can You Limit This Sharing?
For our everyday business purposes
Such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus.
Yes No
For our marketing purposes
To offer our product and services to you
No We Do Not Share
For our affiliates’ everyday business purposes
Information about your transactions and experiences
No We Do Not Share
For our affiliates’ everyday business purposes
information about your creditworthiness
No We Do Not Share
For our affiliates to market to you
No We Do Not Share
Questions? Call 573-683-3373 or go to www.citizensbankinfo.bank
What We Do?
How does Citizens Bank or Citizens Bancorp Inc. protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.
How does Citizens Bank or Citizens Bancorp Inc. collect my personal information? We collect your personal information, for example, when you
  • Open an account or apply for a loan
  • Use your credit or debit card or show your driver’s license
  • Deposit money
We also collect your personal information from others, such as credit bureaus, affiliates, or companies.
Why can’t I limit all sharing?
Federal law gives you the right to limit only
  • Sharing for affiliates’ everyday business purposes—information about your creditworthiness
  • Affiliates from using your information to market to you
  • Sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
Definitions
Affiliates
Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Citizens Bank or Citizens Bancorp Inc. has no affiliates
Non‑Affiliates
Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Citizens Bank or Citizens Bancorp Inc. does not share with nonaffiliates, so they can market to you.
Joint Marketing
A formal agreement between nonaffiliated financial companies that together market financial products or service to you.
  • Citizens Bank or Citizens Bancorp Inc. does not jointly market.